“Jo gave the right balance of a structured and yet individualised program. The structure helped keep me disciplined and know where we were going next, but it's important to have time to address the individual's situation and even have enough time to simply chat. I feel the balance was just right.
I also think Jo's handling of the initial meeting was very important, and handled very well. What I'm talking about is the very first encounter - when (in my case at least) I had just been told my position had been made redundant. The last person I saw before driving home that day was Jo, and her positive attitude set a really positive tone to move forward.”